Return & Exchange Policy
DRESSHUB has put no-hassle procedures to ensure that you can buy from us in confidence and return the item. In case you are not happy with the order you have received or you found some issue in the quality/size or colour of the item, please inform customer care immediately of this issue so that it can be return back to us, and we will arrange for return shipping. Products returned must be unused, unworn, unwashed and undamaged by you.
Return of Products will be accepted only if they are returned in their original packaging and within 3 days of purchase. We will arrange for a return pick-up of your order and the courier shall pick it within 72 hours of your request. Please bear in mind it may take 2-7 working days for the Product to reach back to our Order processing centre.
Please note that we do not accept returns or exchanges on items valued at BDT. 500 or less.
How to Return
Please call our customer care at 09678 777 121 between 10:00 Am to 8:00 Pm, 6 days a week or else, mail us at email@example.com and obtain a return reference no. and we shall have the parcel picked within 24-72 working hours.
All items to be returned must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box as well and returned), and should not be broken or tampered with.
Ensure order number is correctly written on the return label/ etc.
Package the item in its original packaging, we request you to place the box in further protective packaging to ensure there is no damage in shipping the goods.
If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. Incase if shipment is damage or any item is missing, DRESSHUB will not be responsible for such damage. Hence, we recommend you to use a reliable courier service.
Once your return is received by us, you will be charged BDT 80/- as shipping costs. This is subject to your return having met the requirements of this Policy.
How to Return The following EXCEPTIONS and RULES apply to this Policy:
The list of items wherein returns or exchange is strictly not supported includes :
Swimsuits, Lingerie (inner wear), socks, deodorants, perfumes, hair accessories and Wrist-Bands.
- Also note that any damage caused due to neglect, improper usage or application will not be covered under our Returns Policy.
House 103, 2nd Floor, Road 7
Block B, Bashundhhara RA